PRIVACY POLICY

Effective as of 17 September 2025

At Maison Élan, we deeply respect your privacy and are committed to safeguarding your personal information with the utmost care and integrity. This Privacy Policy outlines how we collect, use, store, and protect your personal data, both online and offline, and your rights in relation to this information.

1. Personal Information We Collect

The types of personal information we may collect include:

- Identity & Contact Details: Name, email address, mailing address, phone number, date of birth.

- Payment Information: Credit card details or billing information for purchases and memberships.

- Health & Safety Information: Relevant medical history, injuries, or conditions provided to ensure safe participation in our classes.

- Booking & Activity Data: Details of services you have booked, purchased, or enquired about, and our responses to you.

- Digital Data: Browser session data, IP address, geolocation information, device type, and browsing behaviour on our website.

- Marketing Preferences: Information provided via surveys, sign-up forms, or marketing opt-ins.

- Other Information: Any personal information you provide to us directly or indirectly via our website, booking systems, social media platforms, or third-party partners.

2. How We Collect Personal Information

We may collect information when you:

- Make a booking, purchase, or inquiry via our website or in-studio.

- Sign up for newsletters, promotions, or events.

- Complete a survey or feedback form.

- Interact with our website, social media pages, or booking platforms.

- Communicate with us by email, phone, or in person.

- Use third-party tools or platforms that integrate with our services (e.g., online scheduling or payment systems).

We may also collect information through cookies, web beacons, and analytics tools (such as Google Analytics) to improve website functionality and user experience.

3. Use of Personal Information

We may use your personal information for purposes including:

- To process bookings, memberships, and payments.

- To communicate updates, events, and exclusive offers (you can opt out anytime).

- For administrative, record-keeping, and operational purposes.

- For analytics and research to enhance our services, classes, and digital platforms.

- To personalise your experience and ensure your health and safety in our studio.

- To comply with legal requirements and resolve disputes.

4. Disclosure to Third Parties

We will never sell or rent your personal information. However, we may share your data with trusted third-party service providers who support our operations, including:

- Payment processors, IT providers, booking systems, and marketing platforms.

- Data storage providers (which may include overseas locations).

- Professional advisors, if required by law.

- Regulatory authorities or law enforcement when required for legal purposes.

By providing your personal information, you consent to the possibility of data being stored or processed outside Australia.

5. CCTV Monitoring

Maison Élan may use CCTV cameras within some or all of our studio for the safety of clients and staff, to prevent theft, and to monitor operational quality. CCTV footage may be reviewed in cases of safety incidents, operational reviews, or security investigations. Footage is securely stored and only accessible by authorised personnel. We will not disclose CCTV recordings unless required by law or for legitimate investigations.

6. Privacy, Data Handling & Cybersecurity

All personal information is securely stored using industry-standard systems and encryption where possible. We implement administrative, technical, and physical safeguards to reduce the risk of loss, misuse, or unauthorised access. While we take every reasonable step to protect your data, no online transmission is 100% secure. By engaging with our website or services, you acknowledge this risk.

7. Your Rights & Choices

Access & Correction: You may request access to or correction of your personal data at any time.

Marketing Preferences: You may opt out of our marketing communications by clicking “unsubscribe” or contacting us directly.

Complaints: If you believe we have breached the Australian Privacy Principles, please contact us at studio@maisonelan.com.au. We will promptly investigate and respond.

8. Cookies & Digital Tracking

We use cookies and similar tracking tools to enhance your browsing experience and deliver tailored content. Third-party platforms like Google or Facebook may use cookies to deliver our advertising on other websites and social media platforms.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. The latest version will always be available on our website.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Email: studio@maisonelan.com.au

Website: www.maisonelan.com.au/privacy-policy